José Fernández-Cavia e-mail(Login required) , Marina López e-mail(Login required)

Main Article Content

Authors

José Fernández-Cavia e-mail(Login required)
Marina López e-mail(Login required)

Abstract

150
Tourist communication and destination branding are professional and
academic fields that are witnessing expansion. Aside from traditional media, destinations also use official websites, social networks and mobile applications for communication. This article examines a sample of Spanish destination applications along with two comparative samples comprised by international destinations and commercial brands.
The results show there is a clear underuse of the resources afforded by mobile applications because, in most cases, they show unspecific content and lack interactive options.

Keywords

Tourist communication, destination brand, destination branding, mobile application

References

ALQATAN, S., SINGH, D. and AHMAD, K., “A Theoretic Discussion of Tourism Mcommerce”, Journal of Convergence Information Technology, 6 (12), 2011, pp. 100- 106.

ANHOLT, S., Places. Identity, image and reputation, Palgrave Macmillan, Hampshire, 2010.

BALAKRISHNAN, M. S., “Strategic branding of destinations: a framework”, European Journal of Marketing, 43 (5/6), 2009, pp. 611-629.

BUHALIS, D. and LAW, R., “Progress in Information Technology and Tourism Management: 20 years on and 10 years after Internet. The state of e-Tourism research”, Tourism Management, 29(4), 2008, pp. 609-623.

CANEL, M. J. and SANDERS, K., “Para estudiar la comunicación de los gobiernos. Un análisis del estado de la cuestión”, Comunicación y sociedad, XXIII (1), 2010, pp. 7-48.

CHO, C. H. and CHEON, H. J.,“Cross-cultural comparisons of interactivity on corporate Web sites”, Journal of Advertising, 43(2), 2005, pp. 99-115.

CHUDALLA, J. and POUSTTCHI, K., “City Marketing Goes Mobile: Use of Mobile Commerce Techniques for City Marketing”, in GASCÓ, M. and TORRES, T., Information Communication Technologies and City Marketing. Digital Opportunities for Cities around the World, Information Science Reference, Hershey, 2009 FERNÁNDEZ CAVIA, J. and SÁNCHEZ BLANCO, C., “Retos de la profesión publicitaria: aportaciones desde la planificación estratégica”, ZER, 17 (32), 2012, pp. 51-71.

FRÍAS, D. M., RODRÍGUEZ, M. A. and CASTAÑEDA, J. A., “Internet vs. Travel Agencies on Pre-visit Destination Image Formation: An Information Processing View”, Tourism Management, 29, 2008, pp. 163-179.

GOVERS, R. and GO, F., Place Branding. Glocal, Virtual and Physical Identities, Constructed, Imagined and Experienced, Palgrave Macmillan, Hampshire, 2009.

HANKINSON, G., “Place branding research: A cross-disciplinary agenda and the views of practitioners”, Place Branding and Public Diplomacy, 6 (4), 2010, pp. 300-315.

HANKINSON, G., “Place branding theory: a cross-domain literature review from a marketing perspective”, in ASHWORTH, G. and KAVARATZIS, M. (ed.), Towards Effective Place Brand Management, Edward Elgar, Cheltenham (UK), 2010 HYUN, M. Y., LEE, S. and HU, C., “Mobile-mediated virtual experience in tourism: concept, typology and applications”, Journal of Vacation Marketing, 15 (2), 2009, pp. 149-164.

HUERTAS, A., “Public relations and tourism: Fighting for the role of public relations in tourism”, Public Relations Review, 34, 2008, pp. 406-408.

IET (Institute of Tourist Studies), Movimientos turísticos en fronteras. Informe anual 2009, 2010. Available at: http://www.iet.tourspain.es/paginas/home.aspx?idioma=es-ES (accessed on 20 March 2012).

KANEVA, N., “Nation Branding: Toward an Agenda for Critical Research”, International Journal of Communication, 5, pp. 117-141.

KAPLAN, A. M. (): “If you love something, let it go mobile: Mobile marketing and mobile social media 4x4”, Business Horizons, 55 (2), 2012, pp. 129-139.

KAVARATZIS, M. and ASHWORTH, G. J., “City Branding: an Effective Assertion of Identity or a Transitory Marketing Trick?”, Tijdschrift voor Economische en Sociale Geografie, 96, (5), 2005, pp. 506-514.

KAVARATZIS, M. and ASHWORTH, G. J., “Place branding: where do we stand?”, in ASHWORTH, G. and KAVARATZIS, M. (ed.), Towards Effective Place Brand Management, Edward Elgar, Cheltenham (UK), 2010.

KENNEDY-EDEN, H. and GRETZEL, U., “A taxonomy of mobile application in tourism”, Ereview of Tourism Research, 10 (2), 2012, pp. 47-50.

KONECNIK, M. and GARTNER, W. C., “Customer-based brand equity for a destination”, Annals of Tourism Research, 34 (2), 2007, pp. 400-421.

KOTLER, P., HAIDER, D. H. and REIN, I., Marketing places, The Free Press, New York, 1993.

L’ETANG, J., FALKHEIMER, J. and LUGO, J., “Public relations and tourism: Critical reflections and a research agenda”, Public Relations Review, 33, 2007, pp. 68-76.

MOBILE MARKETING ASSOCIATION, 3er Estudio de Inversión en Marketing y Publicidad móvil en España 2010. Available at: http://www.mmaspain.com/estudios/MMA_III_2010.pdf (accessed on 17 January 2012).

MOILANEN, T. and RAINISTO, S., How to brand nations, cities and destinations. A planning book for place branding, Palgrave-McMillan, Hampshire, 2009.

MORGAN, N. and PRITCHARD, A., Tourism Promotion and Power, John Wiley & Sons, New York, 1998.

MORGAN, N., PRITCHARD, A. and PRIDE, R., Destination Brands. Managing Place Reputation, Butterworth-Heinemann, Oxford, 2011.

OECD, OECD Tourism Trends and Policies, 2012. Available at: http://www.oecd.org/cfe/tourism/oecdtourismtrendsandpolicies2012.htm (accessed on 6 September 2012).

ORANGE, Exposure 2011, 2012. Available at: http://exposure2011.orangeadvertisingnetwork.es/ (accessed on 18 January 2012).

SCOLARI, C. A., AGUADO, J. M. and FEIJÓO, C., “Mobile Media: Towards a Definition and Taxonomy of Contents and Applications”, International Journal of Interactive Mobile Technologies, 6 (2), 2012.

SCOLARI, C. A., NAVARRO, H., GARCÍA, I., PARDO, H. and SORIANO, J., “The Barcelona Mobile Cluster: Actors, Contents and Trends”, International Journal of Interactive Mobile Technologies, 3 (3), 2009, pp. 47-54.

SEGITTUR, Turismo 2020. Plan Operativo Turespaña, 2008. Available at: http://www.turismo2020.es/ (accessed on 7 January 2011).

SHANKAR , V. and BALASUBRAMANIAN, S., “Mobile Marketing: A Synthesis and Prognosis”, Journal of Interactive Marketing, 23, 2009, pp. 118-129.

SIGALA, M., “Web 2.0, Social Marketing Strategies and Distribution Channels for City Destinations: Enhancing the Participatory Role of Travelers and Exploiting their Collective Intelligence”, in GASCÓ, M. and TORRES, T., Information Communication Technologies and City Marketing. Digital Opportunities for Cities around the World, Information Science Reference, Hershey, 2009.

WTO (World Tourism Organisation and the European Travel Commission), Handbook on Tourism Destination Branding, Europe-World Tourism Organization, Madrid, 2009.

WTO (World Tourism Organisation), Barómetro OMT del turismo mundial, vol. 8, June 2010.

XIANG, Z. and GRETZEL, U., “Role of Social Media in Online Travel Information Search”, Tourism Management, 31, 2010, pp. 179-188.

Metrics

Search GoogleScholar


Details

Article Details

Section
Articles