Cristófol, Francisco-Javier, Jordi de-San-Eugenio-Vela, and Francisco-Javier Paniagua-Rojano. 2020. “Active Listening in the Management of Crisis Communication: Case Study of the 2017 Terrorist Attack in Barcelona”. Communication & Society 33 (4), 61-74. https://doi.org/10.15581/003.33.4.61-74.