Cristófol, F.-J., de-San-Eugenio-Vela, J. and Paniagua-Rojano, F.-J. (2020) “Active listening in the management of crisis communication: Case study of the 2017 terrorist attack in Barcelona”, Communication & Society, 33(4), pp. 61-74. doi: 10.15581/003.33.4.61-74.