Modelo de comunicación y liderazgo ERI: Un Enfoque Holístico para las Organizaciones Humanas y Felices en México
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Este artículo analiza el Modelo ERI (Estructural, Relacional e Integradora) y su impacto en organizaciones humanas y felices, mediante un estudio mixto en tres PyME manufactureras. Se comparó una empresa que aplica la NOM-035 con dos que no. Los hallazgos cualitativos revelan un enfoque funcional donde cada dimensión busca un bienestar específico: económico (estructural), psicológico (relacional) y social (integradora). Los resultados cuantitativos mediante SMOTE y Ganancia de Información mostraron que la NOM- 035 potenció la integración de las dimensiones, facilitando el trabajo en equipo. Sin la norma, se evidenció una disonancia que limitó la creación de organizaciones humanas y felices.
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