Empar Devís Herraiz e-mail(Login required)

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Empar Devís Herraiz e-mail(Login required)

Abstract

145
In this paper helpful melodic patterns are available for the formation of speakers in context where the illocutionary force mitigation is the main purpose of the conversation. The objective is to determine the improvements needed to improve the performance of workers exposed to direct contact with other people and to increase communication effectiveness, quality of service and parther satisfaction, together with the cultural education of the worker. The research project is located within Fonocortesía: el componente fónico en la expresión de cortesía y descortesía verbales en español coloquial.

Keywords

Intonation, Colloquial Spanish, Discourse analysis, Politeness

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Author Biography

Empar Devís Herraiz, Universitat de Barcelona. Campus Mundet / Edifici Llevant Passeig de la Vall d'Hebron, 171

Barcelona, 08035