Managing Strategic Communication in Museums. The case of Catalan museums
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Communication can decisively contribute to the development of this new mission of museums.
The principal aim of this article is to study the importance given to communication by the museums, and to examine how they manage communication with their publics, analysing those aspects which are linked to the communication planning process of the institutions. The results show that communication has no strategic dimension in the museums, since it is conceived as a short-term tactical tool, and it is not considered as a key resource to engage in dialogue with their publics.
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